At Fig Aesthetics, we take great pride in providing high-quality skincare products and ensuring your satisfaction with every purchase. However, we understand that sometimes circumstances may arise where a refund or return is necessary. 

This Refund and Return Policy outlines our guidelines for processing refunds and returns.

1. Refund Eligibility:

1.1 Unopened Products: We offer a full refund for unopened products returned within 30 days of the purchase date. To be eligible for a refund, the product must be in its original, sealed packaging and in a resalable condition.

1.2 Opened Products: Unfortunately, we cannot issue refunds for any product that has been opened. Due to the nature of skincare products and hygiene reasons, we cannot accept returns for products that have been used or removed from their original packaging.

2. Return Process:

2.1 Initiating a Return: To initiate a return for an eligible unopened product, please contact us via email on hello@figaesthetics.co.za within 30 days of your purchase. Provide your order details and the reason for the return, and our team will guide you through the return process.

2.2 Return Shipping: Customers are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure that the product reaches us safely. We are not liable for any lost or damaged returns during transit.

2.3 Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria for a refund. If the product is approved, we will process the refund using the original payment method within a reasonable time frame.

3. Damaged or Defective Products:

3.1 Inspection upon Delivery: Upon receiving your order, please inspect the products carefully for any damage or defects. If you notice any issues, notify our Customer Support team within 48 hours of delivery at hello@figaesthetics.co.za, providing relevant details and supporting images.

3.2 Return of Damaged or Defective Products: In the case of damaged or defective products, we will gladly replace the item or offer a full refund, including the cost of return shipping.

4. Non-Refundable Items:

4.1 Gift Cards and Promotional Items: Gift cards and promotional items are non-refundable and cannot be exchanged for cash or credit.

4.2 Final Sale Items: Certain products may be marked as final sale, and they are non-refundable.

5. Exchange Policy:

5.1 Exchange Eligibility: We do not offer direct exchanges for any products. If you wish to exchange an unopened product for a different one, you will need to return the original product following our return process (as outlined in Section 2) and then place a new order for the desired product. You can, of course, do this at the same time, in person, at our premises to avoid shipping fees.

6. Revisions to the Policy:

Fig Aesthetics reserves the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund and return guidelines.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Return Policy.

If you have any questions or concerns about our Refund and Return Policy, please contact us at hello@figaesthetics.co.za. Thank you for choosing Fig Aesthetics for your skincare needs.